All positionsTechnical Support Specialist
Are you a problem solver with a passion for customer support and technology? Do you want to work with some of the world’s most recognized brands and grow your skills in a fast-moving industry? C4 Nexus is looking for a Technical Support Specialist to join our team and take the next step in their career within the rapidly evolving world of e-commerce.
Why Join C4 Nexus?
- Learn how global brands and retailers apply the latest technology to generate billions in online revenue.
- Gain hands-on experience in Salesforce B2C support, working on real-world projects.
- Collaborate with some of the most experienced e-commerce tech experts in Bulgaria.
- Enjoy a flexible work environment – work remotely or from our office with adaptable hours.
- Receive competitive remuneration that isn’t limited by big-company structures.
What you’ll do?
- Provide exceptional support – assist clients with e-commerce platform issues, ensuring timely and effective resolution.
- Troubleshoot and resolve technical problems – identify, analyze, and solve issues.
- Manage client relationships – maintain strong communication with clients to understand their needs and provide tailored solutions.
- Collaborate across teams – work closely with developers, project managers, and other stakeholders to ensure seamless support.
- Document solutions – create and maintain detailed documentation of support processes and solutions for future reference.
What are we looking for?
- At least 3 years of experience in the technical support field with exposure to technical and regular users.
- Analytical thinking and good communication skills in an English-speaking work environment.
- Good understanding and demonstrated experience with web technologies: JavaScript, HTML, XML, Python.
- Working knowledge of Google Cloud Platform (GCP).
- Experience with Oracle SQL.
- Ability to work from 8 AM to 5 PM BG time; on-call availability on a rota.
- Ability to clearly articulate complex concepts in tickets/knowledge base articles.
- Excellent organizational skills, with the ability to establish priorities and develop efficient and logical approaches to meet set deadlines and achieve goals.
- University degree in Computer Science, Informatics, or a related STEM field.
- Experience with e-commerce technologies (Salesforce B2B, B2C) or large interconnected enterprise systems will be considered an advantage.
- Passion for technology and attention to detail.
About C4 Nexus
At C4 Nexus, we untangle e-commerce! We help digitally driven organizations adapt and evolve in a rapidly changing market. Our expertise includes platform design, development, testing, and managed services for leading e-commerce platforms and ecosystems powered by cutting-edge technology.
Ready to grow your career and make an impact? Tell us about yourself at careers@c4nexus.com and let's untangle e-commerce together!
